Refund Policy
Draft policy: some operational details are not yet confirmed. Fields marked "information not yet provided" are pending confirmation. Contact us before ordering if these details affect your purchase.
Shipping costs and inspection
For a confirmed wrong item, material misdescription, arrival damage or covered defect, we arrange an appropriate return method and bear the necessary approved return cost. For a change-of-mind return, the cost allocation is [Change-of-mind return costs: information not yet provided]. Original shipping treatment is [Original shipping refund rule: information not yet provided]. We inspect returns against the supplied item and disclosed condition. Any lawful deduction for customer-caused damage or missing accessories must have a clear basis and be explained; no undisclosed blanket restocking fee applies.
Refunds replacements and disputes
We communicate the inspection result and issue approved refunds within [Refund processing time: information not yet provided] business days after receipt and necessary assessment, or sooner when law requires. Payment-provider posting time is separate. Refunds normally use the original payment method; if unavailable, we will arrange an appropriate lawful alternative with you rather than impose store credit. Applicable tax adjustments are included. Replacements depend on stock and your agreement. If we disagree on eligibility or a deduction, contact [Support email: information not yet provided] for review with the reasons and evidence provided.