Return Policy
Draft policy: some operational details are not yet confirmed. Fields marked "information not yet provided" are pending confirmation. Contact us before ordering if these details affect your purchase.
Eligibility and request window
For eligible Store purchases, request a return within [Return request window: information not yet provided] calendar days after delivery by contacting [Support email: information not yet provided] or the return function, if available. Product-specific conditions and any final-sale restriction must be clearly disclosed before purchase. A final-sale label does not remove remedies for a defective, incorrect or materially misdescribed item where applicable law provides them. Purchases through Amazon or another marketplace must be processed under the relevant channel's order and policy.
How to return
Provide the order number, item, reason and a description of the issue. We may reasonably request photos or serial numbers to identify the product; an unboxing video is not an automatic prerequisite to exercising legal rights. We will provide instructions, any return authorization and the correct United States return destination [Authorized return address: information not yet provided]. The return dispatch deadline is [Return dispatch window: information not yet provided] days after authorization. Tell us if you cannot meet it so we can assess an appropriate arrangement.
Condition and device preparation
Return the supplied unit and included accessories in their received condition, allowing reasonable inspection or testing. Refurbished items need not be returned as if they were brand new. Pack securely; original packaging is helpful but its absence does not automatically remove defect remedies. Back up and erase personal data, remove accounts, activation locks, removable media and SIM cards before sending a device. Never disclose account passwords. For a dangerous battery or other shipping hazard, obtain specific instructions first.
Shipping costs and inspection
For a confirmed wrong item, material misdescription, arrival damage or covered defect, we arrange an appropriate return method and bear the necessary approved return cost. For a change-of-mind return, the cost allocation is [Change-of-mind return costs: information not yet provided]. Original shipping treatment is [Original shipping refund rule: information not yet provided]. We inspect returns against the supplied item and disclosed condition. Any lawful deduction for customer-caused damage or missing accessories must have a clear basis and be explained; no undisclosed blanket restocking fee applies.