Product Condition and Warranty Policy
Draft policy: some operational details are not yet confirmed. Fields marked "information not yet provided" are pending confirmation. Contact us before ordering if these details affect your purchase.
What your listing means
B2B RENEW offers items in the condition identified on each listing. New, refurbished, open-box and used items must be distinguished. The listing must identify material cosmetic wear, functionality limits, included accessories, relevant compatibility and any measured battery information. A condition label alone is not a promise of a particular battery percentage, original parts, manufacturer certification or original warranty. Any such claim must be expressly supported and disclosed for the item.
Written coverage for an eligible product
Where B2B RENEW provides a written limited warranty, the warrantor is [Warranty provider: information not yet provided], the covered product categories are [Warranty categories: information not yet provided] and the period is [Warranty period: information not yet provided] from delivery. The product page must make the complete applicable terms available before purchase. Eligible defects concern the promised functionality under normal intended use. Battery coverage, included accessories, geographic limits and any exclusions must be expressly stated in [Warranty coverage: information not yet provided]. The ordinary return window and a warranty period are different.
Requesting a remedy
Contact [Support email: information not yet provided] with the order number, symptoms and any available serial number. We may first offer reasonable troubleshooting. A return, if needed, follows approved safe shipping instructions. We will explain whether repair, replacement or refund is available under the applicable coverage and law. Any proposed fee or customer-paid shipping must be disclosed and agreed before it is incurred. The handling of repaired or replacement products and any remaining coverage is [Coverage after repair or replacement: information not yet provided].
Exclusions and preserved rights
Disclosed cosmetic wear is not itself a new defect. Damage caused by misuse, accidents or modification may be excluded only to the extent supported by the coverage and applicable law. A claim is not rejected solely because an unrelated independent repair or non-original accessory was used. A manufacturer warranty applies only when confirmed for the product. This policy does not remove statutory rights or disclaim implied warranties where prohibited.
Separate marketplace guarantees
Amazon Renewed, Prime and A-to-z programs relate to eligible transactions under Amazon's rules. Their names do not create an Amazon-backed promise for a direct Store purchase. For a marketplace order, use that channel's support and guarantee process. A separate B2B RENEW promise applies only if it was expressly disclosed for the direct order.