Shipping Policy
Draft policy: some operational details are not yet confirmed. Fields marked "information not yet provided" are pending confirmation. Contact us before ordering if these details affect your purchase.
Where we ship
B2B RENEW ships Store orders from United States inventory to [Shipping regions: information not yet provided]. Eligibility for Alaska, Hawaii, territories, military addresses and PO boxes must be stated before purchase. Some items may have carrier, size or battery restrictions. The checkout address check and delivery options describe the services available for your order.
Charges and timing
Shipping charges and any free-shipping threshold are [Shipping fees and free-shipping threshold: information not yet provided] and are displayed before payment. The normal dispatch target is [Dispatch time: information not yet provided]; the delivery estimate after dispatch is [Delivery estimate: information not yet provided]. Any daily cutoff must state its time zone. We distinguish processing time from transit time, and identify whether a date is an estimate or an expressly guaranteed commitment. We do not advertise a dispatch promise unless there is a reasonable basis to meet it.
Tracking and split shipments
When tracking is available, we provide it in order communications or the order account. A label being created does not necessarily mean the carrier has received the parcel. An order may be shipped in separate parcels, with the relevant tracking and contents explained. We will not add undisclosed shipping charges for a split that we initiate.
Address changes and delays
Check your delivery details before ordering. Send changes to [Support email: information not yet provided] promptly; we will confirm whether dispatch can be stopped or redirected and disclose any agreed cost. If we cannot meet the promised dispatch time, we will notify you of the revised timing and provide the choice to accept the delay or cancel for the refund required by law. A revised schedule does not automatically mean that you agreed to an indefinite delay.
Damaged missing or misdelivered parcels
Contact [Support email: information not yet provided] with the order number and available delivery details if a parcel is damaged, missing or delivered incorrectly. Keep packaging and photos where reasonably possible. We will investigate with the warehouse and carrier and explain the available remedy. A carrier delivery scan alone does not end our responsibility to review a reported problem. Do not return a damaged or swollen battery without obtaining safe shipping instructions. Please do not send any return to our corporate address unless it is specifically authorized.