Customer Service
Draft policy: some operational details are not yet confirmed. Fields marked "information not yet provided" are pending confirmation. Contact us before ordering if these details affect your purchase.
Retail order support
For orders placed directly through the Store, contact [Support email: information not yet provided]. Service hours and time zone are [Support hours and time zone: information not yet provided]. Include your order number and a short description of the issue, without passwords or full payment-card details. Returns require instructions and the confirmed return address; the corporate address below is not automatically a return destination. For orders placed through another platform, please identify the purchase channel.
Published corporate contact
Corporate website: https://www.b2brenew.com/
Published email: sales@b2brenew.us
Published telephone: +1 (314) 941-1843
Published address: 12246 Colony Ave, Chino, CA 91710, United States.
These are general company contact details. Please use the retail support channel above for Store orders and obtain the authorized address before returning any item.
How to return
Provide the order number, item, reason and a description of the issue. We may reasonably request photos or serial numbers to identify the product; an unboxing video is not an automatic prerequisite to exercising legal rights. We will provide instructions, any return authorization and the correct United States return destination [Authorized return address: information not yet provided]. The return dispatch deadline is [Return dispatch window: information not yet provided] days after authorization. Tell us if you cannot meet it so we can assess an appropriate arrangement.
Requesting a remedy
Contact [Support email: information not yet provided] with the order number, symptoms and any available serial number. We may first offer reasonable troubleshooting. A return, if needed, follows approved safe shipping instructions. We will explain whether repair, replacement or refund is available under the applicable coverage and law. Any proposed fee or customer-paid shipping must be disclosed and agreed before it is incurred. The handling of repaired or replacement products and any remaining coverage is [Coverage after repair or replacement: information not yet provided].